iPhone & iPad

Before you begin configuring an Apple iPhone or iPad to access a user's U-M Google Account, you must first Enable IMAP Access on the account. Once this is done, you should also identify the user as an Archiver or Deleter. This is important because how they choose to handle messages when they are marked for deletion (i.e. archive, move to Trash, or immediately expunge) will impact how they manage their mail across other IMAP client(s) they may use, and how the client(s) should be configured. We have provided the recommended settings for both Archivers and Deleters below.

Configuring an iPhone or iPad for Archivers

Following these steps will configure an iPhone or iPad to connect to a U-M Google Account using Google Sync. This will configure the device to automatically sync Google Mail, Calendar, and Contacts, as well as Archive messages that are marked for deletion:

  1. Tap Settings on the home screen.
  2. Select Mail, Contacts, Calendars.
  3. Tap Add Account... under Accounts.
  4. Tap Microsoft Exchange.
  5. Enter the user's uniqname@umich.edu email address under Email.
  6. Enter m.google.com under Domain.
  7. Enter the user's uniqname@umich.edu email address under Username.
  8. Enter the user's UMICH.EDU Kerberos password under Password.
  9. Change the default Description (My Exchange Account) to something more identifiable, such as U-M Google Account.
  10. Tap Next.
  11. A warning may be displayed saying "Cannot Verify Server Identity." Just tap Continue.
  12. Enter m.google.com under Server.
  13. Clear the Domain field (removing the m.google.com entry).
  14. Tap Next again.
  15. Turn ON Mail to enable Push Google Mail.
  16. Turn ON Calendars.
  17. Turn ON Contacts.
  18. Tap Save.

By default, an button will be available when selecting a message in a list, in addition to the trash icon. Tapping either will archive a message, moving it to All Mail.

Configuring an iPhone or iPad for Deleters

After completing the steps above to configure the device for an Archiver, follow these steps to change the Google Sync settings for Deleting messages:

  1. Open Safari on the iOS device.
  2. Type m.google.com/sync into the address bar, and tap Go.
  3. Tap the Sign in with your Google Account button.
  4. Enter the user's uniqname@umich.edu email address under Email.
  5. Enter the user's UMICH.EDU Kerberos password under Password.
  6. Tap Sign in.
  7. You should see the list of devices connected to the account. Select the appropriate device to view its Google Sync settings.
  8. Tap to check the box next to Enable "Delete Email As Trash" for this device.
  9. Tap Save.
  10. Tap Sign out in the bottom-right of the screen.

The Archive button will now change to a button. Tapping this button or the trash icon will move messages to the Trash folder instead of archiving it to the All Mail folder. Messages will remain in Trash for 30 days before being permanently removed.

To empty the Trash and immediately expunge messages before the 30 days are up, follow these steps:

  1. Tap the Trash folder.
  2. Tap the Edit icon in the top-right corner of the screen.
  3. Tap Delete All at the bottom of the screen.

Even after configuring the device to Delete by default, the user can still Archive messages by using the file icon to move them to All Mail.

Related Google Support Links